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[hidden]{display:none!important}

.readiness-intro{display:flex;justify-content:space-between;align-items:start;gap:20px;margin:30px 0 23px}.readiness-intro h2{font-size:28px;margin:8px 0 12px}.readiness-intro p{max-width:640px;color:var(--muted);font-size:13px}.readiness-milestones{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:15px;margin-bottom:26px}.readiness-milestones article{border:1px solid var(--line);border-radius:13px;background:#f4f7ef;padding:22px}.readiness-milestones small{font-size:10px;letter-spacing:.8px;color:var(--muted)}.readiness-milestones strong{display:block;font-size:20px;line-height:1.4;margin:16px 0 10px}.readiness-milestones p,.readiness-check p,.readiness-external p{font-size:12px;color:var(--muted);margin:8px 0 0;line-height:1.7}.readiness-next,.readiness-details,.readiness-quality{margin:20px 0}.readiness-next{border-color:#b5c8a2}.readiness-next h2,.readiness-quality h2,.readiness-external h2{font-size:19px;margin:0 0 8px}.readiness-next>small,.readiness-quality small{display:block;font-size:11px;color:var(--muted);margin-top:17px;line-height:1.7}.readiness-check{display:flex;justify-content:space-between;align-items:center;gap:22px;padding:20px 0;border-bottom:1px solid var(--line)}.readiness-check:last-child{border-bottom:0}.readiness-check>div{flex:1;min-width:0}.readiness-check h3,.readiness-external h3{font-size:13px;margin:0}.readiness-check>button{flex-shrink:0}.readiness-details summary{font-size:17px}.readiness-quality details{padding-top:22px}.readiness-quality details p{font-size:12px;line-height:1.8}.readiness-external{padding:27px 0}.readiness-external>div:last-child{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:24px;margin-top:20px}.readiness-external article{display:flex;align-items:start;gap:10px}.readiness-external article>span{color:#8b9989}@media(max-width:1100px){.readiness-milestones{grid-template-columns:1fr}.readiness-milestones article{padding:18px}.readiness-milestones strong{margin:9px 0}.readiness-check{align-items:start;flex-direction:column;gap:12px}}@media(max-width:700px){.readiness-external>div:last-child{grid-template-columns:1fr}.readiness-intro{flex-wrap:wrap}.readiness-check .row{align-items:start;gap:10px}}

.install-node-list .node-depth-1{margin-left:8px}.install-node-list .node-depth-2{margin-left:16px}.install-node-list .node-depth-3{margin-left:24px}.install-node-list .node-depth-4{margin-left:32px}.install-switch-link{margin-bottom:20px}

.journey-current{padding:22px 0}.journey-current h2{margin:16px 0 8px}.journey-agent{background:#f4f7f5;border-left:3px solid #2c6654;padding:18px;margin:20px 0}.journey-options{display:grid;gap:10px;margin:20px 0}.journey-options>div{display:flex;align-items:center;gap:12px}.journey-timeline{list-style:none;padding:0;margin:28px 0 10px;border-left:1px solid #d8e1dc}.journey-timeline li{position:relative;padding:0 0 20px 22px}.journey-timeline li:before{content:"";position:absolute;left:-4px;top:6px;width:7px;height:7px;border-radius:50%;background:#2c6654}.journey-timeline p{margin:4px 0}.journey-timeline small{display:block;color:#67766e}.journey-new{border-top:1px solid #d8e1dc;padding:20px 0}.journey-new summary{cursor:pointer;font-weight:600}.journey-new form{margin-top:16px}

.setup-template-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:15px;margin:22px 0}.setup-template{text-align:left;padding:22px;align-content:start}.setup-template.selected{border-color:#779c62;background:#eef5e5;box-shadow:inset 0 3px #779c62}.setup-template h3{margin:13px 0 8px;font-size:18px}.setup-template p{font-size:12px;margin:0;color:var(--muted)}.setup-template small{font-size:10px}.setup-review{margin-top:30px}.setup-agent-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px;margin:22px 0}.setup-agent-list h3{margin:0}.setup-opening{border-left:3px solid #a9bf8c;background:#f5f8ef;padding:15px;margin:17px 0 0;font-size:13px}.setup-flow{padding-left:21px;font-size:13px}.setup-flow li{padding:10px 0 18px}.setup-flow strong{display:block;margin-bottom:8px}.setup-flow div{margin:6px 0}.setup-review>form{margin-top:22px}#installation-template-preview fieldset{border:0;margin:0;padding:0;min-width:0}@media(max-width:900px){.setup-template-grid{grid-template-columns:1fr}.setup-agent-list{grid-template-columns:1fr}}

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.provider-connect>summary{font-size:16px;font-weight:650;cursor:pointer}.provider-connect[open]>summary{margin-bottom:22px}.provider-connect>.row:empty{display:none}.provider-connect>.row:has(button){margin-bottom:18px}

.provider-target,.provider-review{margin-bottom:22px}.provider-target>p,.provider-review>p{font-size:13px;color:var(--muted)}.provider-target summary,.provider-review summary{cursor:pointer;font-size:13px;font-weight:600;padding:13px 0}.provider-target form{padding:14px 0}.provider-review details{border-top:1px solid var(--line)}.provider-review pre{white-space:pre-wrap;overflow-wrap:anywhere;max-height:300px;overflow:auto;font-size:12px;line-height:1.8;background:#f4f6f0;border-radius:8px;padding:14px}.provider-review h4{font-size:11px;color:var(--muted)}.provider-review .notice{margin-top:20px}.provider-review .micro{overflow-wrap:anywhere}

.ops-section{margin-top:22px}.ops-status p,.ops-section>p{font-size:13px;color:var(--muted)}.ops-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:24px;margin:20px 0}.ops-grid p,.ops-grid small{font-size:12px;line-height:1.7}.ops-section summary{cursor:pointer;font-weight:600;padding:10px 0}.ops-section form{margin:18px 0}.ops-section .table-wrap{overflow:auto;margin-top:20px}.ops-section table{width:100%}.ops-section td{font-size:11px}.ops-section td form{min-width:240px}.ops-section .badge{white-space:normal}.ops-section a{color:var(--green)}@media(max-width:850px){.ops-grid{grid-template-columns:1fr}}

.provider-import{margin:22px 0}.provider-import summary{font-size:16px;font-weight:650;cursor:pointer;padding:8px 0}.provider-import .table-wrap{overflow:auto;margin:20px 0}.provider-import table{width:100%;table-layout:fixed}.provider-import th:first-child{width:30%}.provider-import td{vertical-align:top;padding:15px 10px}.provider-import pre{white-space:pre-wrap;overflow-wrap:anywhere;font:inherit;font-size:12px;line-height:1.7;margin:0}.provider-import td small{display:block;font-size:10px;color:var(--muted);margin-top:8px}.provider-import form>label{display:block;margin:18px 0}.provider-import p{font-size:13px;color:var(--muted)}@media(max-width:700px){.provider-import table{min-width:650px}}

.provider-transfer{margin:22px 0}.provider-transfer p{font-size:13px;color:var(--muted)}.provider-transfer summary{cursor:pointer;padding:12px 0;font-weight:600}.provider-transfer form{margin:18px 0;display:grid;gap:15px}.provider-transfer-choices{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.transfer-plan{border-top:1px solid var(--line);padding:22px 0}.transfer-plan .micro,.transfer-plan small{overflow-wrap:anywhere}.transfer-plan ol{font-size:12px;line-height:2;color:var(--muted)}@media(max-width:700px){.provider-transfer-choices{grid-template-columns:1fr}}

.phone-intro{margin:18px 0 28px}.phone-intro>p{max-width:780px;line-height:1.8;color:var(--muted)}.phone-route{display:flex;flex-wrap:wrap;gap:12px;list-style:none;padding:0}.phone-route li{padding:14px 18px;background:#edf3e6;border:1px solid var(--line);border-radius:9px;font-size:13px}.phone-route li+li:before{content:'→';margin-right:12px;color:var(--muted)}.phone-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px}.phone-grid .card{min-width:0}.phone-check{border-bottom:1px solid var(--line);padding:14px 0}.phone-check p,.phone-grid p{font-size:12px;line-height:1.8;color:var(--muted)}.phone-grid .micro,.phone-uri{overflow-wrap:anywhere;white-space:pre-wrap}.phone-uri{display:block;padding:14px;background:#f3f6ee;font-size:12px}.phone-grid~.card{margin:22px 0;line-height:1.8}.phone-grid~.micro a{color:var(--green)}@media(max-width:900px){.phone-grid{grid-template-columns:1fr}}

.studio-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;margin:16px 0}.studio-grid>*{min-width:0}.studio-wrap{flex-wrap:wrap;gap:8px}.studio-entry{display:flex;flex-direction:column;gap:12px}.studio-entry .pre{max-height:220px;overflow:auto}.studio-payload{max-height:340px;overflow:auto;overflow-wrap:anywhere;white-space:pre-wrap}.studio-grid audio{width:100%}@media(max-width:800px){.studio-grid{grid-template-columns:minmax(0,1fr)}}
/* Call recording and evidence-backed experience review. */
.experience-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;margin:20px 0}.experience-heading h3{margin:7px 0}.experience-audio{background:#f1f5ef;border:1px solid #dbe4d8;border-radius:14px;padding:20px;margin:18px 0}.experience-audio audio{display:block;width:100%;margin:18px 0 10px}.experience-source{gap:12px;flex-wrap:wrap;margin:22px 0 16px}.experience-cards .card{padding:22px;border:1px solid #dbe4d8}.experience-score{font-size:42px;font-weight:650;line-height:1.5;color:#174c3d}.experience-score small{font-size:19px;font-weight:400;color:#6a7b70}.experience-score span{font-size:24px}.experience-cards blockquote{margin:16px 0 0;padding:12px 14px;background:#f5f7f2;border-left:3px solid #7b9e83;border-radius:0 9px 9px 0}.experience-cards blockquote p{margin:6px 0;font-size:14px}.experience-cards hr{border:0;border-top:1px solid #e0e7dc;margin:22px 0}.experience-timeline{margin:28px 0}.experience-timeline ol{list-style:none;padding:0;border-left:2px solid #dbe4d8;margin-left:8px}.experience-timeline li{margin:0 0 14px 16px;border:1px solid #e0e7dc;border-left:3px solid #8b9b91;border-radius:8px;padding:14px 18px}.experience-timeline .experience-positive{border-left-color:#3f805b}.experience-timeline .experience-negative{border-left-color:#bb7952}.experience-timeline p{margin:9px 0;white-space:pre-wrap}.experience-editor,.experience-history{margin:22px 0;border:1px solid #dbe4d8;border-radius:12px;padding:18px}.experience-editor summary,.experience-history summary{font-weight:600;cursor:pointer}.experience-editor .stack{margin-top:20px}.experience-point{border:1px solid #dbe4d8;border-radius:10px;padding:16px;margin:0 0 18px;min-width:0}.experience-point legend{font-size:13px;font-weight:600;padding:0 6px}.experience-point select{max-width:100%}@media(max-width:700px){.experience-heading{align-items:flex-start;flex-direction:column}.experience-cards.grid2{grid-template-columns:1fr}.experience-source small{font-size:12px}.experience-point .grid2{grid-template-columns:1fr}}

.voice-tone-section{margin:24px 0;padding:22px;border:1px solid #b7cdbb;border-radius:14px;background:#f8faf5}.voice-tone-section h3{margin:8px 0 12px}.voice-status{gap:10px;flex-wrap:wrap;margin:14px 0}.voice-points{display:grid;gap:12px;margin:18px 0}.voice-points article{background:white;border:1px solid #dce5d9;border-left:3px solid #638a70;border-radius:9px;padding:16px}.voice-points article p{margin:8px 0;font-size:13px;color:#4f6659}.voice-editor,.voice-provider,.voice-history{margin:18px 0}.voice-editor summary,.voice-provider summary,.voice-history summary{font-weight:600;cursor:pointer}.voice-editor .stack,.voice-provider .stack{margin-top:18px}.voice-point{border:1px solid #d5dfd1;border-radius:10px;padding:16px;margin:0 0 16px;min-width:0}.voice-point legend{font-size:13px;font-weight:600;padding:0 7px}.voice-point details{margin:16px 0}.voice-cues{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:14px 0}.voice-limit{display:block;color:#6e7d72;font-size:11px;margin-top:18px}@media(max-width:700px){.voice-tone-section{padding:16px}.voice-point .grid2,.voice-cues{grid-template-columns:1fr}.voice-points article .row{align-items:flex-start;flex-direction:column;gap:10px}}
.report-filter{display:grid;grid-template-columns:1fr 1fr 1fr auto;gap:16px;align-items:end;margin-bottom:20px}.report-cards{grid-template-columns:repeat(3,minmax(0,1fr));margin-bottom:20px}.report-table{overflow:auto;max-height:420px}.report-table table{width:100%;border-collapse:collapse;white-space:nowrap}.report-table th,.report-table td{padding:12px;text-align:left;border-bottom:1px solid var(--line)}.report-usage details,.balance details{margin-top:18px}.report-usage details form,.balance details form{margin-top:18px}.balance{padding:18px 0;border-top:1px solid var(--line)}.page-title{display:flex;justify-content:space-between;gap:20px;align-items:start;margin-bottom:24px}.report-cards+.card{margin-bottom:20px}@media(max-width:800px){.report-filter{grid-template-columns:1fr 1fr}.report-cards{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:480px){.report-filter{grid-template-columns:1fr}.report-cards{grid-template-columns:1fr 1fr}.page-title{flex-direction:column}.report-cards .stat strong{font-size:26px}}
.report-columns{grid-template-columns:repeat(2,minmax(0,1fr))}.report-columns>.card{min-width:0}@media(max-width:800px){.report-columns{grid-template-columns:minmax(0,1fr)}}
.install-create .formgrid{grid-template-columns:repeat(2,minmax(0,1fr))}.install-create .full,.install-create .stack,.install-create label{min-width:0}.install-create{overflow-wrap:anywhere}@media(max-width:1150px){.shell{grid-template-columns:195px minmax(0,1fr)}}@media(max-width:850px){.shell{display:block}}@media(max-width:520px){.install-create .formgrid{grid-template-columns:minmax(0,1fr)}}